Elements and Performance Criteria
- Operate respectfully within a home care environment
- Identify role and responsibilities and clarify with supervisor
- Follow organisation's procedures to assure client of bona fide identity before entering the house
- Use appropriate inter-personal skills to establish a positive relationship with clients
- Demonstrate respect for the work setting being the client's home and personal space and negotiate how to best implement the work plan to suit them within organisation procedures, for example in relation to managing animals
- Regularly observe and monitor changes in client behaviour and environment and report concerns immediately in accordance with organisation policy and procedure
- Complete and submit documentation relating to service delivery and travel in accordance with organisation policy and procedure
- Work ethically
- Locate and read relevant government and organisation procedures, policies, and awards, standards and legislation and clarify uncertainties with appropriate personnel
- Refer any breach or non adherence to standard procedures to appropriate personnel
- Maintain confidentiality of any client matter in accordance with organisation policy and procedure
- Show respect for rights and responsibilities of client and others in work practices
- Demonstrate current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
- Recognise individuals and cultural differences and make adjustments as necessary to assist achievement of work requirements
- Demonstrate understanding and compliance with the principles of duty of care, legal responsibilities and organisation goals and objectives in all work undertaken
- Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings
- Maintain personal hygiene, dress standard and work practices according to organisation's manual handling and infection control requirements
- Wear personal protective equipment correctly according to organisation requirements
- Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
- Observe any changes in the work environment, equipment or client behaviours and report or initiate action within own area of responsibility, to redress any potential workplace hazards
- Remain aware of own personal safety at all times and if at any time a threat is perceived, contact supervisor as per organisation procedures
- Address relevant work issues, requirements and guidelines
- role of worker
- roles of other staff e.g. nurses
- role of assessment care management
- cultural practices
- religious requirements
- attitudes to gender roles
- motivation to retain independence and capacity
- differences between client's family members
- travel, including safety of vehicles and driving behaviour
- appropriate storage of equipment
- maintaining client records